When it comes to ordering gifts online, there is no such thing as ordering “too early”.  We encourage customers to place their orders in advance to avoid potential stress or delays that could arise as a result of ordering at the last minute.  When placing an order in advance, simply choose your preferred delivery date from the “virtual calendar” once prompted, and we’ll schedule the order to be dispatched and delivered accordingly.

Remember: delivery dates vary depending on the order’s destination, as well as its available shipping methods.  While customers are placing their orders online, once they enter their shipping address, they are provided with several different shipping methods that indicate the minimum length of time required for an order to be delivered, thus reminding customers to choose a shipping method that corresponds with their preferred delivery date before completing payment. Our ability to fulfill orders by these delivery dates is entirely dependent on the delivery/shipping method selected during checkout.

Yes, definitely! All customers have the option to add a free, personalized greeting card message to any new order they place. While placing the order online, simply select the type of card you wish to include and enter the full text for the message in the corresponding field; please pay attention to any size, word, or character limits disclosed when typing the message.

Yes, our website allows customers the option to order several individual gifts to send them to different addresses under one order/transaction. While placing the order online, a drop-down menu asks customers to indicate whether they wish to ship multiple gifts to one address, or multiple gifts to different addresses. 

1. Start by choosing a gift and adding it to your checkout page; the checkout page will give you the option to select “Ship to multiple addresses” top of your shipment. 
2. Once enabled, the items in your cart will re-configure to allow you to enter different addresses. These fields are mandatory and must be completed to proceed to checkout.
3. Once you’ve completed all fields, take a moment to review the information submitted for accuracy.  If you’re satisfied with the details, proceed to payment.

When placing an order, all customers are asked to provide a working, local phone number for their recipient in case of delivery issues. It is not uncommon for recipients to be away/unavailable at the time a delivery is attempted, therefore having their phone number could help salvage a delivery and in turn avoid unsuccessful deliveries/returns (although the latter is unavoidable, despite our best efforts)

We currently accept payment via most major credit cards – Visa, MasterCard, American Express, and Discover – as well as e-Transfer.  All available payment methods are disclosed to customers during checkout. Simply choose the payment method that is suitable for you, and complete payment accordingly. 

Please Note: Paying via e-Transfer requires customers to electronically transfer funds directly from their bank account to our designated e-Transfer e-mail address, which is disclosed to customers during checkout. If you are unfamiliar with this form of payment, we highly recommend that you opt for a more traditional payment method such as credit card to avoid complications and possible order delays. Unpaid e-Transfer orders will remain unfulfilled until payment is received in full.

If we realize a product you’ve ordered is out of stock or unavailable, the item(s) will be substituted with a similar item(s) of equal or greater value; doing so ensures that your order is still delivered in a timely manner. Please understand that the utmost care and attention is given to orders to ensure they are as similar as possible to the one placed, despite the adjustments made.

Substitutions are actually quite common within the gifting and gift basket industry, as products are constantly fluctuating on an ongoing basis after product details and photos have been published on our website.

Due to the high volume of orders being processed, we are not always able to contact customers ahead of time to advise them about substitutions.

Any shipping addresses within the Greater Toronto Area are made via local courier. A flat rate of $20 per address. For multiple baskets to the same address, we charge $20 for the first basket and $4 for each subsequent gift to the same address. This is because local couriers charge us based on the space utilized in their delivery vehicles.